4) CLEO DISCLAIMER
Last updated: June 1, 2026
Cleo is an artificial-intelligence-powered digital tool designed to offer information, reflection, organization, general companionship, and guidance on topics related to personal relationships, personal growth, self-esteem, influence, habits, goals, and similar matters. The service is operated by Sergitanza (Kanaalkade 57, 1811 LS Alkmaar, the Netherlands; KvK 82504512).
Cleo is intended exclusively for individuals over 18 years old. Use of Cleo is at the sole responsibility of the user.
1. Cleo is not therapy or professional care
Cleo does not provide therapy, psychotherapy, clinical psychology, psychiatry, crisis care, medical advice, legal advice, financial advice, or any other regulated professional service.
Responses generated by Cleo do not create any professional, therapeutic, medical, legal, or fiduciary relationship between the user and Danna Acosta, Sergitanza, or any person related to the service.
2. Artificial intelligence and possible errors
Responses, texts, images, audio, and other content generated by Cleo are produced through automated artificial intelligence systems.
For this reason, responses may contain errors, omissions, incorrect interpretations, incomplete information, or outdated information.
Before making important decisions, the user should independently verify any relevant information.
3. No guarantee of results
Cleo does not guarantee specific results of any kind.
In particular, it does not guarantee romantic, sentimental, family, professional, educational, economic, or personal results.
Without limiting the foregoing, Cleo does not guarantee finding a partner, reconciliations, recovering ex-partners, success in dating, marriage, improved relationships, romantic attraction, specific emotional well-being, or any other result derived from applying suggestions, strategies, or recommendations generated by the system.
4. Responsibility for decisions
All decisions made based on information provided by Cleo belong exclusively to the user.
The user remains responsible at all times for evaluating, accepting, rejecting, or adapting any suggestion received.
5. Emergencies and risk situations
Cleo is not designed to manage emergencies.
If you are experiencing immediate danger, self-harm, suicidal ideation, violence, abuse, a medical emergency, a severe psychological crisis, or any other urgent situation, you must contact emergency services or qualified professionals in your country.
Do not use Cleo as a substitute for urgent or specialized help.
6. Cleo is not a real person
Cleo is an artificial-intelligence-powered digital tool.
It should not be interpreted as a friendship, romantic relationship, professional relationship, therapeutic relationship, or a substitute for real human relationships.
Generated responses are part of the system's normal functioning and do not constitute personal communications made by Danna Acosta or members of the Cleo team, unless there is a separate human service expressly identified as such.
The user acknowledges that the responses generated by Cleo are part of an automated system and that any perception of emotional connection, affinity, understanding, or closeness is a subjective interpretation of the interaction and does not imply the existence of a real personal relationship.
7. Updates
This Disclaimer may be modified from time to time to reflect legal, operational, or functional changes to the service. The most recent version will always be available on this page.
This Disclaimer complements Cleo's Terms and Conditions and Privacy Policy, which form part of the framework applicable to use of the service.